FAQ

Can I order black and white or custom colour printing from you?
We offer custom colour printing according to your requirements and printing limitations. If your project requires black and white printing or 4/0, 4/1, 4/2 or 4/3 colour printing we can do that for you.

You can select any product from our website can further mention which PMS or CMKY colour you are looking for. You can send us computer picture of the colour or colour code according to US format of colouring and we will able to produce those for you. If you need further customization of the printing to emboss colours in T-shirts or emboss or ink pot printing on products like Folders , Business Cards, Flyers or Brochures, We can do that as well for you. Request a Custom Quote online. More Information about custom colour and Ink Spot printing Click Here.

Do you offer custom size printing?
Yes We offer custom size and shape printing, You can give ask for any size and we will print it for you if it is in printing limits of that particular material you requested or we will suggest best alternatives for the requested size, Visit her for Custom Printing Prices .

Do you charge extra for bleeds?
We do not charge extra for bleeds, bleeds is essential part of printing some hints while designing your file. Best Design File check instructions

How do i order multiple quantities and products?
You can send us email or you can place order over the phone, we will create order for you and we will send you rest of the details via email

What types of cards and paper stock do we have?
We have many types of cards & papers available, depending on what you are ordering. Each product page shows suitable standard paper and card types.

How printing colours are different monitor colours?
Sometimes people think computer colours are same as printing colours but both of these use different technologies and you need to follow proper design instructions and colour conversions so that your printing job will match exactly with your colours in the monitor. Use RGB – CMYK Conversion Chart for more help.

Will we match printing with previous samples or computer print-outs?
BeePrinting uses standard colour densities to produce colours and there is a possibility of slight variation in colours or tones in recent order and previous samples or computer print outs as colour recipes each time can differ from previous ones. Therefor it is not 100% guaranteed as if your colours will match exactly computer print outs or previous samples but we do our best do match colours. With the fact offset printing in comparison to laser jet or ink-jet printing users different colour combinations and technologies therefore even with the finest printing there will be slight change in colours

We can provide you colour matching facility with your printing orders free of cost. We take one business day to colour match your product and we provide you with hardcopy proof of your product. We send hard copy prof to you for approval. Once approved we print rest of the order and this way you get hardcopy proof of the product by ordering the product and with no additional cost

Do you offer discount on re-ordering and for old customers?
If your re-order is coming in four months of the first order, we offer 20% discount on gross price of the product and if you order same product and design later than four months then we entertain you with 15% discount on gross price of the product. If you are exiting customer and have different product to print than your first order you will get 10% discount on gross price. Custom discounts are available on custom or high quantity orders.

How can I place an order and transfer my artwork?
You can place order online by visiting the product page and by selecting the right parameters of the product leading to checkout or by sending us and email and placing order over the phone or email. We send you custom invoices in the email to go through checkout procedure. You can transfer artwork by visiting the product page and going to browse tab in the calculator and to transfer your artwork right on our website or by sending us email or using our file transfer FTP

How fast can you provide hardcopy proof my job?
After placing the order and sending us your final artwork, your product proof will be ready in one business day.

How long will it take to get my order?
Most jobs will be shipped within 4 business days after you approve your proof online. Please check the specifc product ordering page for available turnaround times. Shipping by Australia Post takes from 1 to 5 business days to get to you depending on your location.

What is your normal Turnaround time for Printing?
Our Standard turnaround time is 4 business days and 2 business day for shipping. All our orders are shipped free of cost using Australia Post, Courierplease and DHL we provide free shipping services for all our clients from Australia and New Zealand. We offer rush orders as well and rush orders take 3 to 4 business day form order receiving till order delivery at your door step.

Shipping Services
We use Australia Post, Courierplease and DHL for shipping in Australia and New Zealand 

What is transit time for shipping?
2 – 3 Business Days 

Will I always receive exactly the quantity as I order?
We ship more quantity than you order to avoid any third party damages loss or transit loss. We follow the formula for 10% more than ordered quantity. And your ordered quantity is always guaranteed.

What if I want to change something on my order after I’ve placed it or approved the proof?
You can change your design or part of your design even after the order is placed and approved but before it went to printing. If order is in the printing and then you change anything we can produce rest of the order with changed design. It is recommended to review your proof before you approve it for printing as it might be difficult to cancel or change anything in order once it is in printing.

How do I view my proof?
Your proof is available in your account on our website and we send you a copy of proof via email as well, if you lose it anytime you can request old proof from us as we keep record of all the proofs..

Do you accept artwork in MS Word or PowerPoint format?

Yes we accept artwork in MS Word and PowerPoint as long as you have high resolution file attached to it or we can create custom design for you free of cost.

What other file formats can you take?
We can take any Mac or PC version of Quark, Pagemaker, InDesign, CorelDRAW!, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint, any file output as a PDF and Microsoft  Publisher, Word, Excel, Home Publishing, Powerpoint, PhotoDraw, Works, Picture It Quark  XPress Adobe  Pagemaker, InDesign, Illustrator, Photoshop, FrameMaker, Acrobat, Photoshop Elements Corel  DRAW, PHOTO-PAINT, WordPerfect, Lotus, Ventura, Bryce, Quattro ProMacromedia  Freehand, Fireworks Deneba  Canvas Serif  PagePlus, PhotoPlus, DrawPlus Claris  Works Apple  WorksBroderbund  The Printshop (version 15, 20-22), PrintMaster, Calendar Creator Plus these: Open Office, Greeting Card Factory, Art Explosion Publisher and More

Do you accept CD, DVD and USB for getting Design ?
Yes we accept CD , DVD and USB for getting design you can send us your storage device at 7/1 Greenwood Avenue Ringwood VIC 3134, Australia.

How well will my job match what I see on my monitor?
Sometimes people think computer colours are same as printing colours but both of these use different technologies and you need to follow proper design instructions and colour conversions so that your printing job will match exactly with your colours in the monitor. Use RGB – CMYK Conversion Chart for more help. But we match your design as it is with your design

What is the difference between the RGB and CMYK colour space and why does it matter?
RGB ( Red, Green and Blue) primary light colours, that are used in monitors and electronic devices, mobiles, tv etc. CMYK (Cyan, Magenta, Yellow, and Black) is paint or pigment colours used in printing also known as full colour printing or 4 colour pritning.
Once you combine RGB it created white colour but once you combine CMYK it makes black colour. Now they use two separate techniques to make colours and there for it is important to convert RGB colours to CMK to get exact idea of what it will come out to be after printing RGB – CMYK Conversion Chart.
At BeePrinting we have capacity and capability to convert colours. You can order colour matching of your design before printing so that you would know what it will come out to be after printing. And our colour matching services are free of cost.

Will we match printing with previous samples or computer print-outs?

BeePrinting uses standard colour densities to produce colours and there is a possibility of slight variation in colours or tones in recent order and previous samples or computer print outs as colour recipes each time can differ from previous ones. Therefor it is not 100% guaranteed as if your colours will match exactly computer print outs or previous samples but we do our best do match colours. With the fact offset printing in comparison to laser jet or ink-jet printing users different colour combinations and technologies therefore even with the finest printing there will be slight change in colours

We can provide you colour matching facility with your printing orders free of cost. We take one business day to colour match your product and we provide you with hardcopy proof of your product. We send hard copy prof to you for approval. Once approved we print rest of the order and this way you get hardcopy proof of the product by ordering the product and with no additional cost  

If I’m sending a Publisher file, should I compress it with “Pack and Go,” or should I just send the normal *.pub file?
While we can work with either type, we prefer to get the normal, uncompressed file. Please do not use Publisher’s “Pack and Go” feature. If you are sending Publisher files with linked graphics (generally NOT recommended in Publisher), please gather all the associated files into a single Zipped file, and send us that. Compressing files with Winzip or PK Zip (or StuffIt on the Mac) is also the preferred method for Quark, Pagemaker, Illustrator, InDesign or any file with linked graphics. If you are using a font that is not included with Publisher, please send it along with your Publisher file. You can either Zip them together, or upload the font as an additional file upload (or include it on cd or zip-disk if you are sending files via mail.)

Do you provide handling manual with jobs ? 
Yes we provide handling manuals with jobs like folders, boxes to help you guide how to assemble boxes if you receive them in unassembled form.

How much bleed on each side of a design?
1/8 inch is the correct amount since there should be some room for cutting and pasting as well.

How should I take pictures with my digital camera?
Digital cameras pictures can work for printing if you store them in high resolution. Your digital camera image needs to be in 300dpi if it is without text and in 400dpi if it is with text and before printing your digital camera picture will need RGB to CMYK conversion. We can help you convert your picture from RGB to CMYK. This will make the image a little crisper and will print better on press.

Do you provide templates for exact size of the product?
Templates are available on some of the product ordering pages.

Where can I get more information on file preparation?
Our technicians will always be available to assist you during business hours. You can reach us by email atsales@BeePrinting.com.au and by phone at (02) 8073 5091 / (03) 9088 0317.

Do you accept CD, DVD and USB for getting Design ?

Yes we accept CD , DVD and USB for getting design you can send us your storage device at Unit 7, Street 1, Green Wood Avenue, Ring Wood, VIC, 3134
How fast can you provide hardcopy proof my job?
After placing the order and sending us your final artwork, your product proof will be ready in one business day.

How long will it take to get my order?
Most jobs will be shipped within 4 business days after you approve your proof online. Please check the specific product ordering page for available turnaround times. Shipping by Australia Post takes from 1 to 5 business days to get to you depending on your location.

Can i upload my design in sub-files?

Yes you can upload files in parts either directly on our website or using file sharing platforms like Dropbox or shareware etc. But you need to make sure your given design files parts makes an ultimate design that you need.

What is your normal Turnaround time for Printing?
Our Standard turnaround time is 4 business days and 2 business day for shipping. All our orders are shipped free of cost using Australia Post, Courierplease and DHL we provide free shipping services for all our clients from Australia and New Zealand.We offer rush orders as well and rush orders take 3 to 4 business day form order recieving till order delivery at your door step.